How To Change Phones On Virgin Mobile

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Swapping your SIM

Then, it's time to change your SIM.
It's easy – just follow the steps
below to go started.
Got an eSIM? Check out
the instructions further down.

Mobile/Desktop merely wrapper - from Small breakpoint - to Large breakpoint

Swapping your SIM

And then, it's time to change your SIM.
It'due south like shooting fish in a barrel – just follow the steps
below to become started.

Got an eSIM? Check out
the instructions further down.

Mobile/Desktop merely wrapper - from Extra small breakpoint - to Small-scale breakpoint

Swapping your SIM

So, information technology's time to change your SIM. Information technology's piece of cake – but follow the steps beneath to get started. Got an eSIM? Check out the instructions further downward.

How to bandy your SIM

So, it'south time to change your SIM. Follow the steps below and you'll exist upward and running in no fourth dimension.

Before you get started, it's a adept idea to back up your phone – but in case something goes wrong. If you're not sure how to do this, head to devicesupport.virginmedia.com or requite us a call on 789 or 0345 6000 789.

Set up? Ok, follow these steps to go your SIM upward and running.

With your old SIM in your phone, text READY to 789678
Wait for a text telling you lot to switch your SIM over
Turn off your phone and remove your old SIM. Testify me how
Once you've popped out the right size SIM, slide it into your telephone. Show me how
Turn your phone back on. Enter 7890 if you're asked for a Pivot
Await out for a text confirming that you're up and running
Attempt restarting your mobile if you don't get this text. It might accept up to 10 minutes for the new SIM to register on the network

Don't have your old SIM? Follow the steps below instead.

In one case you've popped out the right size SIM, slide it into your phone. Prove me how
Enter 7890 if you lot're asked for a PIN
Look out for a text confirming that y'all're up and running
If this hasn't worked, give usa a call on 789 or 0345 6000 789.

Received a alphabetic character or a text from u.s.a. nearly swapping your SIM over?

We've made changes so our network's even better than before. Nosotros've sent yous a new SIM and so that y'all tin keep using our services and brand the most of any new features.

It's of import you swap your SIM to keep your phone service running.

It already comes with your mobile number, and all your services volition work as normal, which means you won't need to set anything upwards again.

Get started by following the simple steps above or in the letter we sent yous.

Been contacted about an eSIM? Follow these steps.

An eSIM is an 'embedded SIM', which saves on space and allows you to download your ain Virgin Mobile SIM profile direct to the eSIM on your device – even if you lot upgrade, swap, or lose it.

If you demand to swap your eSIM to a new eSIM profile, it couldn't be easier. We'll send you lot an email with a QR lawmaking to download your new eSIM profile.

Information technology'll show you the steps to follow, too. Just think to save your contacts and messages to your telephone before starting.

Questions almost eSIMs? Head to virginmedia.com/esim

FAQs

What happens if I don't bandy my SIM to the new ane? What happens if I don't swap my SIM to the new one?

What happens if I don't swap my SIM to the new one? What happens if I don't swap my SIM to the new one?

In the futurity, we'll be deactivating sometime SIMs, pregnant you won't exist able to apply your telephone to make any calls, texts or apply any data until you lot've swapped SIMs. Please bandy over to keep your service upward and running.

Will my mobile number change? Will my mobile number modify?

Will my mobile number change? Will my mobile number alter?

No, your mobile number stays the aforementioned. Your current plan and the amount you pay will too stay the aforementioned.

How do I make sure my contacts and messages are saved? How do I make certain my contacts and messages are saved?

How do I make certain my contacts and messages are saved? How do I make certain my contacts and messages are saved?

Where'southward the SIM in my phone? Where's the SIM in my phone?

Where's the SIM in my phone? Where'south the SIM in my telephone?

Your SIM is usually in a slot in the side – alternatively, you might need to remove the back. Non certain where to find information technology? Head to devicesupport.virginmedia.com.

What do I exercise with my old SIM? What do I do with my old SIM?

What do I do with my one-time SIM? What do I exercise with my old SIM?

Dispose of it safely. In one case you activate the new SIM the old one won't work anymore.

Which size SIM do I need for my phone? Which size SIM do I need for my phone?

Which size SIM do I need for my telephone? Which size SIM practice I need for my phone?

If you accept your old SIM, carefully push out the same-sized i from the bill of fare holder. If you don't have your onetime SIM, look at your phone'south SIM slot or tray to work out the right size.

My phone's request me for a SIM Pin – what should I enter? My phone's asking me for a SIM Pin – what should I enter?

My phone's asking me for a SIM PIN – what should I enter? My phone's asking me for a SIM PIN – what should I enter?

Enter 7890 if you lot're asked for a Pivot. If you enter it incorrect too many times, you might lock your SIM and you may be asked for a PUK lawmaking. If that happens, you lot can easily become your PUK code by registering or signing in to virginmobile.co.uk/youraccount and heading to Programme and Device.

Will my voicemail greeting modify? Will my voicemail greeting change?

Volition my voicemail greeting change? Will my voicemail greeting alter?

No, your recorded greeting will stay the same.

Something isn't working – what practice I practise? Something isn't working – what exercise I do?

Something isn't working – what do I do? Something isn't working – what exercise I practice?

Try turning your telephone off and on again. If it's nevertheless not working, bank check the SIM is in properly and facing the right way up. If you are still experiencing issues give us a telephone call on 789 from your Virgin Mobile telephone or 0345 6000 789.